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FAQ'S
What is FurnishingCart?
FurnishingCart is an online marketplace for luxury, high-end semi-precious gemstone and natural stone articles, manufactured by Parash Stones and Mira Art of Gem. Visit our About Us page for more information.
Are all products natural?
Yes, all our products are made from natural semi-precious gemstones and natural stones. We do not use synthetic or chemical materials.
Do you provide gemstone authenticity certificates?
Yes, we provide certificates of authenticity tested by authorized laboratories. Designer products also come with a certified product certificate.
Can I order customized products?
Yes, we offer custom manufacturing based on your size, shape, and design requirements. Contact us for a personalized quote.
How does global shipping work?
We partner with cargo services like FedEx, DHL, UPS, TNT, private airways, and sea freight companies. Once your order is packed, we’ll share a tracking number for online shipment tracking.
Are shipments insured?
Yes, all shipments are fully insured for 100% of the invoice value. Shipping companies also cover breakage and transit losses.
Do products come with a warranty?
Yes, our products come with a lifetime warranty for the quality of the natural stones used.
How long does air cargo delivery take?
Air cargo delivery typically takes 5 to 8 days, depending on your location.
How long does sea shipping take?
Sea freight is ideal for bulk orders and usually takes 25 to 40 days, depending on the destination.
Do you provide a backlit kit for translucent materials?
Yes, we include an LED backlit kit and a universal plug adapter with all translucent stone products.
Can I get custom logo engraving?
Yes, we offer custom logo engraving. Leave your instructions in the order notes at checkout. Our team will contact you for further details.
What type of wood is used in wooden bases?
We use high-quality teakwood imported from Ghana, treated for termite resistance and durability.
What kind of metal is used in metal bases?
We use premium materials like brass and galvanized steel that are anti-rust and long-lasting.
Can I choose a different metal finish for the base?
Yes, you can request finishes like brass, mirror, steel, or black metal. Leave a note during checkout, and our agent will follow up.
What payment methods do you accept?
We accept major credit cards, PayPal, bank wire transfers, and cash payments (in select locations).
Do you offer flexible or part payment options
Yes, choose the email payment option during checkout, and our agent will help arrange flexible payment plans.
Can I see my product before it ships?
Yes, we provide high-resolution images and videos for your review before shipping. We ship only after your approval.