Are all products natural?
All of our products are natural semi precious gemstones and natural stones. We don’t use synthetic or chemical products like other companies.
Do you provide certificate of authentic gemstones ?
Yes, we provide certificate of authentic gemstone well tested by authorized laboratory, we also provide designer certified product certificate with all our designer products.
Do you manufacture customized products ?
Yes we can manufacture products in custom sizes and shapes as per your project requirement. Feel free to contact us for more details and customized quote for your project.
How global shipping works ?
We work with cargo companies like FeDex, DHL, UPS, TNT, Private airways and SEA freight forwarding companies to provide on door delivery of shipments. Once manufacturing and packing of your order is completed we will provide you tracking number of the shipment so that you can track status of your shipment online on cargo websites.
Are shipment insured with insurance?
All our shipments are insured with 100% invoice value, shipping companies also provide insurance for breakage and transit loss.
Is there any warranty for products?
All our products are manufactured from natural stones, so there will be lifetime warranty for the stones and its quality.
How much time it will take delivery by AIR cargo ?
Usually it will take minimum 5 days to maximum 8 days to deliver shipment via Air Cargo. Depends upon geographic regions for delivery.
How much time it will take delivery by SEA?
If your order is large or bulk then its better to ship via SEA because shipping via SEA is cost effective in large volumes. Typically it will take 25 days minimum to 40 days for delivery by SEA cargo. Depends upon geographic location.
Do you provide backlit kit with translucent materials?
Yes we provide led backlit kit + universal plug adapter with all our translucent stone materials.
Can you provide custom logo engraving on products?
Yes we do custom logo engraving for brands. You can put order notes at checkout page with instructions and our agent will get in touch with you to get more details about your brand.
Some products having wooden base, what is wood quality?
In all our wooden base tables and products we use Teakwood imported from Ghana, anti termite treated for long life.
Some products having metal base, what is metal quality?
For all our metal base products like, table top base, end table base, tray handles, knobs screw, bathtub base clawfoot, we use brass, galvanized steel which are anti rust lifelong.
Can we opt for different metal in stand and base?
Yes you can put notes at the time of checkout for different finish metal like brass finish, steel finish, mirror finish, black metal finish etc. Our sales agent will get in touch with you to get more information about your preference.
What payment methods you accept?
We accept all major Credit Cards, PayPal, Bank Wire Transfer, Cash Payment to agents (available at selected locations)
Is there any option for flexible payments or part payments?
Yes you can choose email payment option at the time of checkout and our agent will contact you shortly to discuss flexible and part payment options available.
I want to see my product before shipped
Yes we provide high resolution pictures and videos on email address provided at the time of checkout for visual assurance of ordered product. We will ship your product only after getting your approval.