Customers placing an order through our website have the right to cancel their order for any reason, from the moment it is placed until 4 days after the goods are collected or delivered. This is known as the cancellation period. You must notify us in writing that you wish to cancel the order.
The cancellation period only applies to orders placed exclusively by means of distance communication (e.g. online, by telephone or by email) where no face-to-face contact between the buyer and seller has taken place.
Returns & Refunds
If you wish to cancel your order during the 4th day cancellation period and have already received the goods, you will be responsible for the cost and method of returning the goods. We strongly recommend that the original packaging is retained and used, as it will be difficult to return the product in good condition without it.
We will provide details of where to return the goods to. We recommend that a tracked and insured courier service is used, as the goods remain in your possession until they are received by us.
Once the returned goods have been received in good condition, you will be entitled to a full refund including the cost of the original delivery (but not the cost of returning the goods).
We may make a deduction from the refund if the goods have been diminished in value as a result of unnecessary handling (e.g. if a product has been used, installed, damaged or modified while it was in the customer’s possession).
Due to the fragile and sometimes semi-bespoke nature of natural stone articles, we do not accept any returns after the statutory cancellation period has ended.